Upcoming Free Webinar - Digital Transformation of the Customer-Supplier Interface in Labs
Join industry expert Sharon Palmer to hear real-world examples of how digital can revolutionise how manufacturers interact with their customers.
Sign up to join the free webinar session
on Tuesday 9th September at 2.30pm
Sharon Palmer is an experienced Analytical Instruments leader, having worked for over 20 years for PerkinElmer in product management, strategy, and the technology/marketing interface. Most recently she has been helping lab instrument suppliers define and accelerate new digital connectivity to grow after-sales revenues and enhance the customers’ post-sales experiences.
Sharon Palmer
Digital transformation is happening across all industries because it provides significant business value. Sharon will summarise with an overview of how digital is changing the landscape of the lab instrumentation industry.
In this session Sharon will share real-world examples of how digital technology is changing the supplier-customer interface, moving away from web-based (sometimes phone) and multi-technology approaches to one that users, customers, engineers, technical support, and managers can access from anywhere.
Specific before and after examples will focus on:
- Applications support – improving the experience
- Speeding first-time fix rates
- Accessing training and certification
- More efficient upgrading and upselling
For me, digital transformation, making frictionless connections between your customers and your organisation, is about driving new services, new layers of services and efficiencies in your organisations, and customer intimacy
Sign up below to join Sharon on Tuesday 9th September at 2.30pm
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