The connected customer and service portal for lab suppliers

Created and supported by Binary Vision

Fast to launch.
Built to scale.

Launch your branded, full-featured customer and service portal at speed, and with minimal effort from your teams - improving customer connections and service efficiency from day one.

When you're ready, and with our guiding expertise, cloud-connect your systems. This frees your customers from the lab, while unlocking global data insights and new recurring revenues.

And BV Nexus is fully customisable, letting you shape your portal around your teams, your products and your customers.

One portal.
Two connected experiences.

BV Nexus brings your customers and internal teams together in a single, secure web app

Your customers

see a personalised digital home with everything they need.

Customer Portal on a laptop screen

Your service teams

see a unified, real-time global view across customers and systems.

Customer Portal on a laptop screen
It's a product that brings us closer to our customers, and our customers closer to us.
Christian Lang, Divisional President, Oxford Instruments I&A
Your portal

Live in months

Your feature-rich customer and service portal.

Typical timeframe: 3-6 months

BV Nexus gets you live quickly with minimal effort from your teams. Its rich set of features delivers rapid impacts and new revenue opportunities without a long or risky IT programme.

Low risk. High impact. Fast returns.
PHASE 2 (Optional)

Connect and grow

Cloud-link your lab systems for deep connections and insights

Typical timeframe: 9-12 months

When you're ready, BV Nexus can connect your lab products via the cloud - freeing customers from the lab while giving service teams powerful real-time visibility.

Deep connections. Smart insights. Long-term growth.
Get your 'go live' plan

Six benefits for your staff and customers

New revenue streams

Monetise your expertise by offering consultations, premium support, and higher-tier service packages. BV Nexus creates ongoing opportunities to cross-sell, up-sell, and build recurring revenue beyond the initial instrument sale.

Deep customer engagement

Give customers everything they need in one place - e-learning, software and licence updates, documentation, messaging, alerts, etc. And they can invite colleagues onto the platform to embed your products and expertise across their organisation.

From everywhere to anywhere

BV Nexus works beautifully on desktop, tablet, and mobile. Available as a website and installable as an app (PWA) - enabling your staff and customers to stay connected wherever they are.

Live data insights

Deliver real-time analysis, system health, and operational insight to customers and staff. Enable faster responses, improved productivity, and reduced service visits through remote diagnosis. And free your customers from the lab while your instruments work for them. And you own your data and customer relationships.

Want it your way?

BV Nexus is fully customisable. Change it as much or as little as you need so it works perfectly for your products, teams, and customers.

Robust and secure

Built with security-first development, independently penetration tested, and hosted on ISO 27001 / SOC 2 compliant cloud infrastructure. End-to-end security you can trust. Security documentation available on request.

Built by Binary Vision.
Digital experts for lab manufacturers.

BV Nexus was built by web and digital experts, Binary Vision. Binary Vision have been trailblazers in digital for over 40 years and have worked with high-profile clients in a variety of industries, including: PerkinElmer, the Royal Air Force, AstraZeneca, and the Medical Research Council. As well as the BV Nexus portal, we offer many other digital solutions, including highly effective and beautiful websites with world-class SEO, built using extensive engagement with your company and customers.

Meet the team

A quick tour of BV Nexus

Why our clients love working with us

Our clients are using BV Nexus to elevate their customers to higher tier support packages, building new, subscription-based recurring revenue.

50+ large organisations signed up to use Oi View within a few weeks of launch.

I love working with Binary Vision because they bring that expertise and that knowledge of the digital world that we don't have, and we just wouldn't have gotten there without them.
Dean Bass, Director of Engineering, Oxford Instruments MA

Book a demo or talk with our experts

To see how BV Nexus will help you build deeper and wider customer connections and drive revenue.

BV Nexus solves the data silo problem more elegantly than anything I've seen. It is a ready-made engine for transforming a reactive service department into a proactive customer experience
Trevor Smith, former Global Head of Technical Support at PerkinElmer